Last Updated: 27 November 2025
Welcome to Tiffinx (“Platform”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of the Tiffinx website, mobile application, and related services (collectively, the “Services”). By accessing or using Tiffinx, you (“User”, “Foodie”, “Kitchen”, “you”) agree to be bound by these Terms.
If you do not agree with these Terms, please discontinue use of the Platform.
Tiffinx operates as a Business Auxiliary Services (BAS) platform that facilitates the initial connection (“handshake”) between Home Kitchens and Foodies. The Platform does not cook, prepare, package, sell, or deliver food.
Tiffinx is not a restaurant, cloud kitchen, food business operator, or delivery service. All food preparation, packaging, hygiene, delivery, and payment activities are carried out independently between the Kitchen and the Foodie.
Each Kitchen is independently responsible for the safety, quality, hygiene, legality, and compliance of the food they provide. Tiffinx is not responsible for food preparation, safety, or any issues arising from consumption.
Tiffinx is currently in its initial and learning stage, continuously improving and expanding its service capabilities. At this stage, Tiffinx provides a limited scope service as a BAS platform focused on connecting Foodies with nearby Home Kitchens.
Tiffinx respects all applicable laws, regulations, and government guidelines related to auxiliary services, digital platforms, and food service intermediaries. Even during its early stage, Tiffinx operates within lawful boundaries.
As government regulations, taxation rules, FSSAI guidelines, or intermediary laws evolve, Tiffinx may need to:
Such updates may be implemented without prior notice.
Tiffinx may modify or update these Terms at any time to comply with legal requirements or internal improvements. Your continued use of the Platform signifies your acceptance of the updated Terms.
Kitchens must ensure compliance with all applicable laws, including but not limited to:
Kitchens are solely responsible for ensuring that food is prepared safely, hygienically, and with appropriate quality control.
All menu items, prices, descriptions, and availability details added on the Platform must be accurate and updated. Misleading or false information may result in penalties or account removal.
Foodies must inspect food items before consuming them. This includes checking:
If any issue is noticed, the Foodie should reject the item immediately, especially in a COD setting.
Tiffinx is not responsible for:
All such matters are directly between the Foodie and the Kitchen.
All transactions facilitated through Tiffinx are on a Cash on Delivery (COD) basis. Payments occur directly between the Foodie and the Kitchen.
The COD system allows Foodies to verify the food before paying. Kitchens deliver only after receiving payment, reducing fraudulent transactions.
Tiffinx does not:
All disputes regarding order quality, communication, or payment are strictly between the Foodie and the Kitchen. Tiffinx does not participate in dispute settlement.
Tiffinx is provided “as is” and “as available,” with no guarantee of uninterrupted access. Temporary outages or maintenance may occur.
Users (Foodies and Kitchens) agree not to:
If any dispute, investigation, complaint, or legal inquiry is initiated by:
Tiffinx will:
Users agree that Tiffinx has the right to comply with legal processes and government mandates without hesitation.
Tiffinx reserves the right to suspend or terminate user accounts (Foodie or Kitchen) for:
To the maximum extent permitted by law:
These Terms shall be governed by and interpreted in accordance with the laws of India, including relevant central and state regulations.
For inquiries or support regarding these Terms:
Email: support@tiffinx.in Website: www.tiffinx.in
Tiffinx helps you order home-cooked meals online from trusted local home kitchens. Get daily meal delivery, affordable tiffin service, and healthy homemade food near you.